Service Desk Technician II

At Blue, we discover pathways to realize your possibilities! Our Service Desk Technician II supports Blue Federal Credit Union (Blue FCU) employees as Information Technology (IT) support and serves as the primary incident response technician for all service desk tickets. Provides advanced troubleshooting and problem resolution as received or through Service Desk ticket escalation.

Assists end users in advanced troubleshooting with computer systems, hardware, applications, peripherals, and network connectivity. Service Desk Technician II employees are expected to have and maintain up-to-date knowledge on desktop operating systems, peripherals, and components as well as third-party applications used for day-to-day operation