Claims Specialist

Become the newest member of our exciting team at SROA Capital as we redefine self-storage! At SROA, we offer a career and opportunity to grow. We strongly believe in growing our talent and promoting within. We are proud to be honored as one of the TOP WORKPLACES of South Florida by the Sun Sentinel three years in a row.

SROA Capital is a vertically integrated private equity real estate investment firm that has evolved into a global asset manager with a successful track record of providing risk adjusted returns to its partners through its focused strategy of investing in self-storage. SROA is headquartered in West Palm Beach, FL and has invested, redeveloped, and developed self storage across the risk spectrum in major and secondary markets across the United States under the brand Storage Rentals of America and the UK under the brand Kangaroo Self Storage with approximately 900 employees globally.

The Claims Specialist works with field operations, customers, and tenant insurance vendors after a customer has reported a potential Insurance claim.

Duties and Responsibilities

Assist tenants with initiating insurance claims. Review claim documents to determine coverage eligibility. Provide efficient customer service by promptly responding to all claim inquiries. Review claims document to ensure correct documents have been submitted. Communicate with customers on expectations, updates, and claim status.

Work with property management, field leadership, and tenant insurance vendors to coordinate claims documentation. Investigate and report on all general liability, auto and property claims. Maintain customer service database and validate customers deposits. Reviews insurance billings against claims data to ensure invoice accuracy.

Prepare reports by collecting, analyzing, and summarizing information. Maintain compliance with all company policies and procedures. Additional duties and projects as assigned that support the department goals.

Qualifications

HS Diploma/GED required; College degree preferred. Excellent customer service skills Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Computer savvy (willingness to learn new systems) Detail oriented, strong analytical and communication skills Ability to quickly establish trust and rapport with field operations & drive results SROA Offers: Competitive pay with bonus potential UKG Wallet – on-demand pay option 100% paid medical coverage options for employee-only Dental and vision plans for optimal care Eight (8) paid holidays Generous Paid Time Off (PTO), increasing with years of service Paid Maternity and Parental Leave for growing families 401(k) with substantial employer match and 100% immediate vesting Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Dependent Care Flexible Spending Accounts (DCFSA) for tax-advantaged savings GAP Insurance for added financial protection Employer-paid Life Insurance and Short-Term Disability coverage Long-Term Disability (LTD) coverage for added peace of mind Pet insurance – because your pets are family too Storage Discounts to help you declutter and organize Access to Voluntary Benefits for personalized coverage Learning and development opportunities to maximize your potential and excel in your career A great culture that values collaboration, innovation, and inclusivity SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.