Shelter Assistant - Halle Women's Center (3rd Shift)

Job T i t l e : Shelter Assistant

Su p e r vis o r : Shelter Operations Supervisor

Classification: Non- Exempt

Hiring S a l a r y Ra n ge : $ 19 - $ 2 0 per hour

About UMOM New Day Centers: Founded in 1964, UMOM is Arizona's largest provider of services for families experiencing homelessness. Our mission is to end family homelessness by restoring hope and rebuilding lives. With an annual operating budget of $20 million dollars , UMOM provides shelter, supportive services, and housing programs to families and individuals experiencing homelessness in Maricopa County. UMOM serves over 15,000 unique individuals across all our services annually, including those families receiving support at the Family Housing Hub, Maricopa County's family coordinated entry system .

Pos i tion D e s c ri p t i o n : The Shelter Assistant is responsible for assisting participants in a 24 hour s a day / 7 days a week shelter program to ensure the safety, health, and well-being of all participants. This role will promote an environment of safety, support, and embrace a trauma-informed care model to working with participants .

E s sen ti a l Du t i e s a n d Re s p o n s i b i li t i e s:

• Provide s friendly customer service to participants, volunteers, guests, and UMOM team members.

• Answer s all phone calls and transfer s to the appropriate person or department.

• Provide s answers, when possible, to questions regarding programs offered by UMOM to participants, volunteers, guests, and UMOM team members.

• Offer s support, assistance , and encouragement to all participants in shelter by helping to meet immediate basic needs.

• De-escalate s conflict in a safe and appropriate manner , responding to crisis as necessary by contacting on-call leadership, police, fire department and/or crisis team as needed.

• Assist s with receiving donations, facility clean-up, submission of work orders, and assist s with events.

• Support s participants in understanding and following the program expectations and policies, providing written documentation when appropriate .

• Engage s participants when appropriate to connect them with resources and case management.

• Monitor s shelter site to ensure the safety and security of all participants by complet ing rounds and wellness checks.

• Conduct s room checks and room searches for health and safety of shelter site .

• Monitor s participant s move-outs.

• Provide s hygiene supplies, personal mail and packages to participants, and document when appropriate .

• Oversees the traffic and communication related to shelter operations ensuring all proper procedures are followed.

• Other duties as assigned by leadership and/or executives.

Qualification s and Competency Requirements:

Experience and Education

• High School or GED Diploma, preferred

• One year of professional experience in social services preferred

• Previous experience working with low-income/at-risk/homeless individuals or vulnerable populations preferred

Computer skills

• Basic computer literacy required , including data entry, web navigation, typing and text editing, and the ability to learn operations in new software systems

• Proficiency with applications including Microsoft Word, Excel and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one

• Ability to clear the Central Registry Screening from the Department of Child Safety & Adult Protective Services .

• Ability to c omply with and pass all required background check and drug screening requirements , i ncluding but not limited to pre-employment and random drug screening as required/requested .

• Valid AZ Driver's License and a driving record that falls within UMOM's policy

• 5 0/ 1 00 level of car insurance coverage .

• This is a S afety Sensitive position.

Physical a ctivities and w orking c onditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift at least twenty pounds when receiving mail packages, donations, moving client supplies, and other tasks relevant to the position

• Ability to ascend and descend one flight of stairs regularly

• Ability to perform duties outdoors in all weather conditions.

• Ability to perform duties requiring extended periods of time being stationary manipulating client files, a computer (keyboard, monitor, mouse) , and other standard office equipment including, but not limited to printer, copier, telephone, and associated computer/technology peripherals .

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM

• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks

• Ability to exercise excellent independent judgment and take ownership of decisions

• Ability to think on a broad, systems-level relative to the scope of the position

• Ability to work independently and self-manage to achieve goals while being a strong team player

• Ability to organize, meet deadlines, prioritize and delegate appropriately

• Ability to cope with and embrace change, risk, and uncertainty

• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: The typical schedule for this position is 5 days a week , with 2 consecutive days off and includes work on weekends and holidays.

Other: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Background Screens

This position requires the selected candidate to have the ability to obtain, maintain and possess a valid Arizona Department of Public Safety Class One Fingerprint Clearance Card (FPCC). If the selected candidate does not currently possess an FPCC, UMOM will cover the cost of obtaining a card.

In addition, all UMOM employees must pass a Central Registry Background Check (CBC) through the Department of Child Safety (DCS) and Adult Protective Services (APS).

Drug Screening

All new hires must successfully pass the required drug screening.