QSR Multi-Outlet F&B Manager - Marketplace, Grab & Go, Coffee Shops

Job Details: Job Location: Catawba Two Kings Casino

• Kings Mountain, NC, Position Type: Full Time, Salary Range: Undisclosed, Position Summary The QSR Manager of Marketplace, Grab & Go & Coffee Shops provides unified leadership over all quick-service, retail, and coffee shop outlets at Catawba Two Kings Casino. This role encompasses the Marketplace Food Hall with five culinary concepts (Taco/Mexican, Grill, BBQ, Asian, and Chicken), the Sweet Shop and Coffee Shop located inside the Marketplace, and the Grab & Go hotel coffee shop which operates 24 hours a day, seven days a week. Consolidating these outlets under one manager reflects their shared team profile, common product sourcing from the Production Kitchen, and the physical co-location of the Sweet Shop within the Marketplace. This leader will build a cross-trained retail and counter-service team capable of delivering consistent speed, quality, and hospitality across every daypart — including overnight at the Grab & Go.

Key Responsibilities

& Duties Multi-Outlet Operations Manage daily FOH operations across all five Marketplace food concepts (Taco/Mexican, Grill, BBQ, Asian, Chicken), the Sweet Shop / Coffee Shop, and the Grab & Go / Hotel Coffee Shop. Recruit, hire, train, schedule, coach, and develop QSR attendants, cashiers, baristas, and retail team members across all locations.

Build a cross-trained team capable of covering both Marketplace and Grab & Go shifts including overnight coverage at the Grab & Go. Establish and maintain a consistent coffee and espresso beverage program across the Sweet Shop and Grab & Go coffee shop. Ensure speed-of-service standards are met at all Marketplace stations during peak casino traffic periods.

Lead daily pre-shift meetings across all locations; communicate menu changes, product counts, daily specials, and operational priorities. Retail, Kiosk & Production Coordination Coordinate daily with the Production Kitchen on fresh-baked goods inventory, packaged product rotation, and par-level expectations for Grab & Go retail.

Manage self-serve kiosk operations at the Grab & Go including product availability, pricing accuracy, and guest usability. Coordinate with beverage leadership on the casino bar inside the Marketplace. Food Safety & Compliance Monitor and enforce food safety, sanitation, and allergen awareness standards at all outlets.

Coordinate with culinary leadership on recipe training, station readiness, product consistency, and waste management. Oversee Agilysys Info. Genesis POS transactions, cashier accuracy, and nightly close-out audits across all locations. Financial & Administrative Manage labor scheduling across a 24/7 operating model; ensure strong overnight supervisor or keyholder coverage at the Grab & Go.

Manage supply ordering, par levels, and inventory checks for FOH materials at all outlets. Handle guest feedback, service recovery, and escalated complaints across all locations. Submit daily and weekly labor, COGS, and operational recaps to the Director of F&B. Perform other duties as assigned.

Qualifications

Qualifications

& Skills Minimum 3 years of management experience in a high-volume quick-service, food hall, coffee shop, or multi-concept retail food environment required. Barista or coffee shop management experience strongly preferred. Experience managing 24/7 operations or overnight retail staffing preferred. Experience managing multiple concurrent service locations or stations preferred.

Must hold Serv. Safe Food Handler and Serv. Safe Alcohol Certification prior to starting the position. Must be able to obtain and maintain a valid Catawba Gaming License. Must adhere to all Catawba Gaming Commission regulations, company policies, and procedures. Must have the ability to work flexible schedules including nights, weekends, and holidays.

Must be at least twenty-one (21) years of age. Physical & Work Environment Requirements Ability to stand and walk for extended periods. Ability to lift up to 50 lbs. Work in a fast-paced food service and casino environment. May occasionally be exposed to secondhand cigarette smoke. Must meet all casino employment and background check requirements.