Operations Partner (Part-Time)

Description Job Summary The Operations Partner provides operational support by directing guest traffic in parking areas and maintaining the grounds and facilities in a clean, safe, and attractive manner. This role ensures a positive guest experience by supporting daily operations, assisting guests, and maintaining high standards of cleanliness and presentation throughout Rock City Gardens.

Essential Duties

& Responsibilities Guest Experience & Culture Deliver excellent guest service to internal and external customers in alignment with the organization’s mission, culture, and values. Model professional, engaging, and respectful guest and partner interactions at all times. Operations Support Open and close trails for daily operations in accordance with procedures.

Maintain cleanliness of all Rock City Gardens grounds, ensuring they are free of litter. Monitor guests and provide directions, information, or assistance as needed. Clean and service restrooms on a scheduled basis to ensure a high-quality guest experience. Direct traffic in parking areas following guidance from the Operations Management team.

Special Events & Projects Assist with setup and breakdown of equipment for special events at Grandview, Pavilion, and Carter Cliffs. Perform other duties as assigned by management.

Requirements

Qualifications Education & Experience Minimum 1 year of experience in grounds maintenance, facilities, operations, or a related environment preferred. Knowledge & Skills Friendly, outgoing personality with a commitment to excellent guest service. Ability to communicate effectively in one-on-one and small group settings.

Ability to perform basic math functions using units of American money. Licenses & Certifications Valid driver’s license with a good driving record required for partner 18 and over. Physical Demands & Work Environment Ability to work outdoors in varying weather and environmental conditions. Regular use of hands and fingers.

Ability to stand, walk, stoop, kneel, or crouch frequently. Ability to lift and/or move up to 80 pounds. Flexible availability, including nights, weekends, holidays, and special events as needed. Company Mission & Core Values Mission: To enrich lives through wonder and connection. Core Values: Courage | Care | Wonder | Excellence