Dutch speaking Technical Support Specialist 4 - NetApp

Position: Dutch speaking Technical Support Specialist 4

• Net. App Job Description: Technical Support Specialist 4
• Net. App, delivers proactive and preventive support for Net. App systems. This role requires a strong grasp of Net. App technologies and managed services, working closely with both internal support teams and our valued customers. We’re seeking a motivated professional who is passionate about IT services and eager to grow within our organization. This is a fully remote vacancy.

Key Responsibilities

Ensure operational continuity of Net. App systems on-premises or in the cloud Execute centralized deployment services Handle customer tickets in a professional way as per Arrow’s ways of working. Provide monthly activity reports to customers Respond to system alerts, support tickets, and customer change requests Serve as the technical advisor and point of contact for customers Collaborate with internal teams and Net.

App support to ensure a high-quality customer experience Stay updated on industry trends, emerging technologies, and the Net. App roadmap Participate in the on-call rotation to cover 24x7 service continuity. Required Qualifications: Degree or equivalent training in Information and Communication Technology (ICT) Minimum 10 years of experience on Net.

App products support and administration. Strong background of Storage infrastructure platforms. Familiarity with cloud technologies such as Azure, AWS, or Google Cloud Understanding of ITIL and/or Agile methodologies is a plus Excellent communication skills with the ability to convey technical details to non-technical stakeholders Role model for his team mates in both technical aspects, customer handling and professional attitude.

Team player. Capable of working both independently and within an international team Strong organizational skills with the ability to prioritize and meet deadlines Proficiency in Dutch and English. Location: EG-New Cairo, Egypt (Uvenues) Time Type: Full time Job Category: Engineering and Technology