IT Support Specialist

About Responsive Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires, assessments, and trust centers - that impact nearly half of a company's revenue.

More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more , visit responsive.io .

About the Role

What You’ll Be Doing At least 5 years of experience in systems engineering, IT automation, endpoint engineering, or a related role, with examples of solutions you built and supported in production. Strong scripting skills in one or more languages such as Python, Power. Shell, or JavaScript, plus practical experience with REST APIs, authentication, data formats, and troubleshooting integrations.

Hands-on experience with an enterprise MDM platform; Workspace ONE (Air. Watch) experience with application packaging and deployment is strongly preferred. Experience automating identity and employee lifecycle tasks, such as account provisioning and deprovisioning, access changes, device assignment, and asset return. Practical knowledge of Google Workspace administration and common enterprise systems.

Familiarity with Microsoft 365, SSO/IAM, ticketing, HR systems, and workflow tools is valuable. Experience using enterprise AI assistants or building AI-supported workflows, with sound judgment about sensitive data, permissions, validation, and when a human must review the result. Strong troubleshooting, process analysis, documentation, and communication skills.

You can work independently, collaborate with distributed teams, and explain technical choices to nontechnical partners. Ability and willingness to work in person in Bengaluru and provide hands-on support during employee onboarding, offboarding, and office technology needs. Must Have Skills Developing automations with slack or Microsoft Power Apps Ability to Use Powershell, Python, Linux Good Customer Service and Customer Experience skills for onboardings and offboardings