Operations Manager

Operations Manager – Luxury Private Island | Madagascar Location: Madagascar Property Type: Luxury Private Island Salary: Negotiable DOE | Live-In Position Overview: Kendrick Recruitment is seeking an experienced Operations Manager for a prestigious luxury private island in Madagascar. This role requires a highly guest-focused hospitality professional with exceptional leadership and service delivery skills.

The ideal candidate will oversee front-of-house operations, drive service excellence, ensuring the property maintains its world-class standards.

Key Responsibilities

Oversee and manage all front-of-house operations, ensuring smooth daily functioning and guest satisfaction. Maintain and enhance service standards across all departments to deliver a seamless luxury experience. Host guests personally and ensure that every interaction reflects warmth, professionalism, and attention to detail.

Provide strong leadership, mentoring, and guidance to teams, fostering a culture of service excellence. Support the General Manager with operational decision-making and strategic planning. Monitor and improve guest feedback systems, ensuring consistent quality delivery. Liaise with department heads to ensure cohesive and effective communication across the property.

Oversee stock control, logistics, and cost management to maintain operational efficiency.

Requirements

Previous experience in a senior front-of-house or operations role within a luxury lodge, resort, or private island environment. Strong leadership skills with a passion for developing and mentoring teams. Excellent guest relations and communication abilities. Proven track record in delivering exceptional service in high-end hospitality settings.

Flexible, hands-on approach with the ability to adapt to remote island living. Sound understanding of operational logistics and financial awareness. Package Includes: Accommodation All meals Wi-Fi Laundry service Medical cover Two flights per annum This is a rare opportunity for an experienced hospitality professional to join an exclusive property and contribute to maintaining its exceptional reputation for service and guest experience.