Service Manager

Oversee operations in an auto service unit to ensure compliance with quality standards Contact clients and convince them to bring vehicles to their unit for repairs Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs Conduct price negotiations with clients to reach a favorable bargain for both management and client Oversee the hiring and training of an effective auto service team Maintain accurate record of all accounts and relevant financial information Monitor inventory to regulate and ensure availability of required vehicle parts Ensure automotive service staff comply with environmental laws and regulations Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones Listen to client complaints and assist in addressing their issues and resolving challenges Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws Assign and schedule work duties to auto service staff according to their skills Follow up customers to obtain feedback and ensure they are satisfied with received service Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry Requirements To become an automotive service manager, you require a Bachelor’s degree in business administration, automotive service management, or in a related discipline Prior experience in the field of auto sales and servicing is also necessary for an automotive service manager job position Able to effectively interact with clients to identify their requirements and facilitate processes to meet customers’ needs Well versed in conducting vehicle inspections to identify faults and initiate repairs Able to coordinate and direct the activities of an auto repairs unit to ensure efficient work operations