Senior Analyst - Network

Responsibilities

• Ensure that SLA commitments are met, including monitoring and reporting of the same
• Ensure that projects and activities are completed as per commitment
• Conduct regular network infrastructure review to assess gaps and recommends changes to support the present organizational needs
• Optimize performance and availability of all enterprise systems
• Responds to and addresses security incidents and IT security policy violations pertaining to the enterprise infrastructure level immediately.
• Responsible for ensuring to work with concerned teams in troubleshooting of technology problems.
• Ensures that proper troubleshooting techniques, protocols and tools are used in coming up with recommendations and solutions
• Ensures that technical recommendations are properly thought of/analyzed and based on hard facts.
• Provides regular updates on the troubleshooting to the team, management and client.
• Ensures that incident report and RCA is released within SLA post the troubleshooting work and liaise with concerned groups for the resolution
• Escalation point to EUSG team members Qualifications
• Knowledge of TCPIP, LAN, WAN, Network Security and NMS is highly preferred
• Demonstrated knowledge of Cisco products & solutions
• Complete understanding and working experience in ITIL and information security compliant/oriented environment
• At least 2-3 years’ experience in installing/supporting/designing mixed LAN/WAN environment, switches, routers, firewalls and related devices
• Must have effective interpersonal and communications skills
• Strong organizational skills and attention to detail required
• Ability to work well under pressure, multi-task and meet demanding deadlines
• Candidate must possess at least a Bachelor's/College Degree or Post Graduate Diploma / Master's Degree in Computer Engineering, Electronics & Communications Engineering, Computer Science.
• Analytical and team management skills are a must
• Should exhibit strong interpersonal and communication skills.
• Call Center / BPO / SI / Provider work experience is highly preferred.