Program Manager

The Program Manager serves as the primary liaison between customers and internal production teams, ensuring seamless communication, issue resolution, and program success. This role is responsible for managing customer accounts, supporting production planning, and maintaining high levels of customer satisfaction in a fast-paced manufacturing environment.

Duties and Responsibilities

Serve as the main point of contact for assigned customer accounts, ensuring timely and effective communication. Coordinate with production, quality, engineering, and logistics teams to ensure customer requirements are met. Monitor and manage the status of customer programs, including launch timing, change requests, and ongoing production support.

Proactively identify and resolve issues related to quality, delivery, or changes in scope. Facilitate program reviews and customer meetings to maintain alignment on expectations and deliverables. Track and report key performance metrics related to customer satisfaction, delivery performance, and program milestones. Support pricing updates, cost changes, and quoting activity as needed in collaboration with sales and finance.

Maintain accurate records of customer communications, contracts, and project documents. Participate in internal planning and scheduling meetings to ensure customer needs are prioritized appropriately. Ensure compliance with customer-specific requirements and industry standards.

Qualifications

3+ years of experience in customer service, account management, or program coordination in a manufacturing environment required. Strong communication, organizational, and problem-solving skills. Ability to manage multiple projects and priorities in a dynamic environment. Proficiency in Microsoft Office Suite and ERP systems.

High attention to detail and a commitment to delivering quality outcomes. Associate’s or Bachelor’s degree preferred; equivalent experience in manufacturing customer support or program management will be considered in lieu of education. Experience in plastics manufacturing or a related industry is strongly preferred. Company Details: Location: Kreate at 411 S Main St, Findlay, OH 45840 This position will report to the Sr Program Manager Kreate is an equal opportunity employer.

The Statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Kreate is a family-owned plastic injection molding company headquartered in Findlay, Ohio, with operations across five states. We create consumer goods sold by major retailers—products that improve everyday experiences for the people who use them. What makes Kreate different is how we think. We’re on a mission to reimagine familiar product categories and turn “same old” into “new and improved.

” That mindset drives everything we do—from product development and manufacturing to how we invest in our people and run our operations. Innovation at Kreate isn’t limited to engineering or design teams. It shows up on the plant floor, in continuous improvement efforts, in how we adopt new technologies, and in how we support our teams.

We’re always evolving—our processes, our tools, and our capabilities—because we believe the best ideas can come from anywhere. As a family-owned company, we take a long-term approach to growth. We value accountability, collaboration, and people who take pride in their work. Here, you’ll have the opportunity to make an impact, learn new skills, and help shape how we build products and run our business.

If you’re looking for a place where innovation is expected, initiative is encouraged, and your work truly matters, we’d love to Kreate the future together .