IT Support Specialist

About McIntosh Trail

At McIntosh Trail Community Service Board, we offer individuals experiencing symptoms associated with mental illness, addictive disease and/or developmental disability the hope for optimal functioning and recovery by providing quality behavioral health services and supports.

IT Support Specialist

Under supervision, provides management information system user support on a continuing basis either by phone

or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs.

May develop and conduct training programs for software/hardware users.

Responsibilities

• Provides customer support in the maintenance of systems
• Provides ongoing operational and user assistance to address application problems, provides on call application support and assists users with application operations
• Provides technical support in the operation and use of application software systems
• Receives additional training, as required to gain full proficiency and experience in all areas
• Communicates with all levels of management and user department personnel to discuss job execution status, request for reprints, equipment status and related problems that may occur
• Develops materials and methods to be used in training others in the use of various hardware and software
• Installs and/or upgrades software on PC's as instructed

Qualifications

Associate's degree in information technology, Computer Science ORa related fieldOR Equivalent training or

certifications.