TOC Tier II (Technical Operations Center)

Description Spatial Front, Inc. (SFI) , a two-time USA Today Top Workplaces awardee and Washington Top Workplaces honoree, is seeking a TOC Tier II to join our team. This position is located at Stennis Space Center, MS, and is for 2nd shift from 2:00pm - 10:30pm Monday-Friday. Project Overview: This program provides continuous (24/7/365) technical operations support for a federal agency’s enterprise IT environment.

It focuses on monitoring, securing, and optimizing network infrastructure, mission-critical applications, and connectivity services to ensure reliable, secure, and efficient operations. Major Job Functions: Perform advanced Configuration Management, Data Integrity verification, Troubleshooting, and Implementation on USCIS network infrastructure using various tools including: Solar.

Winds Orion, Splunk, New Relic, Cisco DNAC, and Service. Now. Monitor WAN performance via VMware VELOCloud SD-WAN and coordinate escalations with Shift Supervisors, USCIS OIT, DHS SOC, and vendors to resolve incidents in accordance with SLA requirements. Process Service. Now incident tickets, work orders, and change requests in compliance with the USCIS Configuration Change and Release Management (CCRM) process; conduct Network Mapping activities and maintain accurate documentation of USCIS topology, circuit inventories, and device configuration baselines.

Primary Responsibilities: Receive, assess, and resolve Tier 2-level incident tickets and work orders in Service. Now; perform detailed technical troubleshooting on USCIS network devices, including routers, switches, firewalls, and load balancers, to restore service within SLA requirements. Lead escalation coordination with Tier 3 engineers, Shift Supervisors, USCIS OIT, and external vendors during complex or critical network incidents; participate in technical bridge calls and document all remediation actions and outcomes in Service.

Now. Generate recurring WAN performance reports using Solar. Winds Orion and VMware VELOCloud SD-WAN; conduct Splunk log analysis to identify root causes, emerging trends, and recurring issues impacting the USCIS enterprise environment.

Requirements

Must have a minimum of 3–5 years of experience in network operations or enterprise network administration with demonstrated knowledge of WAN/LAN environments, SD-WAN technologies, and enterprise ITSM platforms such as Service. Now. Desired Skills & Qualifications: Hands-on experience with VMware VELOCloud SD-WAN, Cisco ISE, Info.

Blox, Algo. Sec, or Splunk in an enterprise network operations environment. Familiarity with cloud-hosted infrastructure monitoring in AWS Gov. Cloud or Microsoft Azure; experience supporting SD-WAN or cloud migration activities is a plus. Prior experience in a federal government, DHS, or USCIS IT operations environment; an active or previously held DHS Public Trust background investigation is a plus.

Certifications: At least one of the professional certifications: Cisco CCNA (Cisco Certified Network Associate) or higher AWS Solutions Architect Associate or Microsoft Azure Administrator Associate; equivalent cloud associate-level certification relevant to enterprise cloud monitoring environments CompTIA Network+ or equivalent vendor-neutral associate-level networking credential Additional Information: Clearance : Must possess a Public Trust clearance or be able to obtain one.

Work Authorization: Must be a U.S. Citizen per contract requirements. Work Environment: On-site in MS as required by the contract. This is a full-time, W2 position. Salary Range: $45,000 to $65,000 Annually No agencies, third parties, or Corp-to-Corp submissions. Spatial Front Inc. is an Equal Opportunity Employer — all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.

SFI participates in E-Verify.