Information Systems Technician - Full Time

Description Under the general supervision of the Information Systems Senior Manager, the Information Systems Technician provides front-line technical support for Gas South District employees, clients, tenants, vendors, and events. The position installs, configures, maintains, and troubleshoots end-user technology, network connectivity, communications systems, and related IT infrastructure.

The technician also supports temporary and event-specific technology deployments while providing responsive, customer-focused service in a fast-paced venue environment.

Requirements

Include the following. Other duties may be assigned. Install, configure, deploy, maintain, and troubleshoot desktop computers, laptops, tablets, mobile devices, printers, peripherals, and other end-user technology. Receive, document, troubleshoot, resolve, and appropriately escalate Help Desk incidents and service requests while maintaining clear communication with users through resolution.

Provide Microsoft 365 user, device, and application support within assigned administrative permissions, including common productivity, collaboration, and authentication issues. Troubleshoot wired and wireless network connectivity, including switches, wireless access points, VLAN connectivity, IP addressing, patching, cabling, and associated network infrastructure.

Assist with Cisco Meraki network equipment, monitoring, and troubleshooting as assigned. Install, terminate, test, label, and troubleshoot copper network cabling and patch connections, including Cat 6 and RJ45 terminations. Implement and support temporary wired and wireless network, phone, computer, and internet connections for meetings, conventions, arena events, clients, tenants, and vendors.

Provide connections to building voice and data systems as required for safe, reliable, and efficient facility and event operations. Assist with account and access support, including password, multi-factor authentication, and approved user-access requests in accordance with established security procedures. Follow cybersecurity requirements and promptly escalate suspected phishing, malware, unauthorized access, compromised devices, or other security incidents.

Maintain accurate IT asset inventory, equipment assignments, network/device records, and other technical documentation. Document recurring issues, resolutions, configurations, and standard operating procedures to support consistent service delivery and knowledge transfer. Coordinate with technology vendors, service providers, and contractors when issues require escalation, specialized support, or on-site assistance.

Assist with technology projects, equipment upgrades, installations, infrastructure changes, testing, and implementation activities. Provide event-day technical support and perform assigned pre-event checks to help ensure IT systems and services are operationally ready. Demonstrate a customer-focused, solutions-oriented approach and take ownership of technical issues through resolution or appropriate escalation.

Work extended and/or irregular hours, including nights, weekends, and holidays, as required by event and operational schedules. Skills and Abilities Position requires the following skills and abilities: Working knowledge of installing, configuring, troubleshooting, and maintaining computer hardware, software, mobile devices, phones, radios, and related technology equipment.

Working knowledge of wired and wireless networking concepts, including TCP/IP, DHCP, DNS, VLANs, Wi-Fi standards, switching, and common connectivity troubleshooting methods. Networking background is highly desirable; Cisco Meraki experience is preferred. Ability to terminate and test RJ45 connections on Cat 6 cabling and perform basic structured-cabling troubleshooting.

Knowledge of Microsoft 365 applications and administrative tools appropriate to the position. Ability to follow established cybersecurity, access-control, data-protection, and technology-use policies. Ability to maintain accurate technical documentation, inventory records, diagrams, and equipment information. Ability to read and comprehend blueprints, drawings, network diagrams, equipment documentation, and related technical materials.

Knowledge of operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements associated with arena, convention, meeting, and entertainment environments is preferred. Ability to organize and prioritize work, manage multiple requests, meet deadlines, and produce accurate results under pressure and stringent event schedules.

Ability to communicate clearly and professionally with employees, clients, guests, tenants, vendors, and technical partners in both oral and written form. Ability to work effectively as a team member and independently while exercising sound judgment, initiative, discretion, and confidentiality. Ability to remain flexible and adapt quickly as operational, event, and technical conditions change.

Comply with applicable laws, codes, organizational policies, safety requirements, security standards, and established operating and emergency procedures. Possess or obtain any licenses, certifications, or training required by local, state, or national authorities for equipment or duties assigned to the position. Physical Requirements Ability to move throughout the facility and work from various heights as required.

Ability to perform strenuous physical duties at times, including lifting at least 50 pounds, carrying, moving equipment, climbing, bending, and working in confined or equipment areas. Ability to work in environments with moderate to loud noise levels and around active events, loading areas, technical rooms, and public spaces.

Ability to operate portable radios, computers, hand tools, test equipment, and standard office equipment. Possess a valid driver's license and be legally able to operate a motor vehicle in the State of Georgia.

Education and Experience

High school diploma or GED and two years of related information technology experience and/or training; or an equivalent combination of education and experience. Experience supporting technology in a venue, hospitality, convention, entertainment, or other high-availability operational environment is preferred. Preferred Certifications CompTIA A+, Network+, Microsoft, Cisco, Meraki, or comparable industry certifications are preferred but not required unless specifically designated for the position.