Service Specialist

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars.

For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference.

At Vaisala, you don't have to fit in to belong. Title: Service Specialist Location: China, Beijing Reporting Line: Inside Sales Manager What's your role ? Service Business Support Support the after-sales hotlines as Frontline engineer to answer efficiently and professionally as first customer support To identify product or service opportunities via various ways, including but not limited to inbound calls/emails, Tradeshow/Webinar contacts, cold calls, customer maintenance with existing clients, other outbound activities that brings to growth and renewal of service business Daily sales/service support for service-related and selected sales-related orders, including quoting, order entry, confirming, billing readiness, invoicing support, and order closure.

Ensure order data is accurate and follow up pending actions to enable timely and compliant order execution. Manage daily service order Cases, activities. Support repair, calibration, maintenance, and other service-related processes to ensure smooth service execution. Care Agreement and Renewal Management Maintain Care Agreement information and support agreement setup, updates, tracking, and renewal preparation.

Track upcoming renewals and coordinate with relevant teams to support timely renewal actions and order preparation. Maintain customer calibration plans based on installed base, service history, customer requirements, and Care Agreement coverage. Track upcoming, overdue, and recurring calibration needs and coordinate with relevant teams to align schedules and requirements.

Internal Backup and Additional Support Provide internal backup support to other team members on pre-sales work and other tasks assigned by the manager. What we expecting from you ? Skills and Knowledge: Relevant experience in order management, customer care, service operations, sales support, contract management, renewal management, or similar operational roles.

Hands-on experience in sales orders, service orders, service contracts, Care Agreement renewals, Circular orders, or calibration service coordination is preferred. Familiarity with CRM and ERP tools, such as SAP, Salesforce, CPQ, SAC, or similar systems, is preferred. Strong coordination skills and ability to work effectively with cross-functional stakeholders.

Detail-oriented, structured, and reliable, with strong ownership of data accuracy, order quality, and timely follow-up. Good prioritization, time management, and problem-solving skills, with the ability to manage multiple tasks in parallel. Customer-oriented mindset, with clear understanding of the Customer Care role in VIM China.

Good written communication skills in both Chinese and English. Daily communication in English spoken High level of integrity and ability to make decisions in line with Vaisala’s values. Willingness to learn Vaisala products, services, Care Agreement models, calibration processes, installed base management, and internal service processes Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work.

We expect everyone at Vaisala to actively discover how AI can enhance their work Educational Requirements: A bachelor’s degree or equivalent education is preferred. Relevant education in business administration, international trade, supply chain, customer service, engineering, or a related field is considered an advantage.

Equivalent practical experience in order management, customer care, service operations, or contract management may also be considered Ready to take every measure for the planet? Apply at the latest on Oct 31st !