Job description
Role: Account Manager Location: Bangalore Responsibilities: Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Sales Strategy Development: Develop and implement strategic sales plans to achieve company goals. Account Growth: Identify and grow opportunities within assigned accounts.
Negotiation and Closing: Negotiate contracts and close agreements to maximize profits. Customer Needs Analysis: Understand customer needs and provide appropriate IT solutions. Performance Metrics: Track and analyze key account metrics, such as sales results and forecasts. Collaboration: Work closely with internal teams, including marketing, support and product development, to ensure customer satisfaction.
Problem Resolution: Handle customer complaints and provide solutions to ensure a high level of customer satisfaction. Reporting: Prepare regular reports on account status and sales performance.
Qualifications
Experience: At least 4 years of experience in IT services/products sales. Experience handling BFSI/Fintech clients would be an added advantage.
Education
Bachelor's degree in Business Administration, Marketing, or a related field. MBA would be an added advantage. Communication Skills: Excellent verbal and written communication skills. Negotiation Skills: Strong negotiation and closing skills. Technical Knowledge: Familiarity with IT industry, including software, hardware, networks, and data centers.
Analytical Skills: Ability to analyze sales data and metrics. Customer Focus: Strong customer service orientation. Team Player: Ability to work collaboratively with cross-functional teams. Problem-Solving Skills: Strong problem-solving and conflict resolution skills.