Service Appointment Specialist

Phillips Chevrolet of Frankfort is currently looking for a Full-time Service Appointment Specialist. We are seeking a customer service oriented and personable individual to fulfill our busy service department needs. We are seeking individuals with flexible schedules able to work 4 days during the week as well as Saturday's. Previous customer service experience required.

Responsibilities and Duties

• Ask the customer qualifying questions to uncover needs and directs calls appropriately
• Handle incoming calls directed to the service department for appointments, service advisors or parts and redirecting as needed.
• Providing maximum customer service at all times and ensure we find solutions for customer to maintain satisfaction.
• Ensure that service consultants receive messages promptly to return customer calls immediately.
• Make service appointments and assist customers over the phone with determining their service needs.
• Route appointment information to the appropriate service consultant
• Place outgoing appointment reminder calls to customers
• Place outgoing follow-up calls to customers recently having service completed on vehicle.

Qualifications and Skills

• VALID DRIVERS LICENSE AND ABILITY TO SUCCESSFULLY COMPLETE REQUIRED PRE-SCREENING: BACKGROUND & DRUG TESTING
• Able to type and handle high volume of telephone calls simultaneously.
• 18 years or older
• Basic computer skills

Job Type: Full-time