Associate, Digital Transformation (Chatbot) Specialist, Group Ops Capability Centre (GOCC), Group Operations

Business Function Group Operations enables and empowers the bank with efficient, nimble and resilient processes through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Operations, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Group Ops Capability Centre (GOCC) was formed to accelerate innovation via development and deployment of AI capabilities and COE setups, and at the same time to ensure resiliency and standardization. The function also holds the mandate to oversee digital transformation initiatives across the 3 Lines of Business Ops (LOBOs) and Operations COO functions.

About the role

To drive the integration and enhancement of Generative AI (GenAI) regional rollout for Digibot 2.0 to key markets such as SG, TW To drive building of Guided Conversations (GCs) and foundational items (CSAT alignment etc) To support additional business C-work for GCs and programme-level projects (CASA offload, Tech Debt items etc) To support adoption initiatives and marketing campaigns for GenAI Joybot and Digibot Responsibilities Implementation: Spearheading the design, development, and deployment of GenAI Chatbot and Voicebot solutions, GCs, and foundational items.

Feature Enhancement: Collaborate with development teams to identify and implement GenAI and GC enhancements. Data & Performance Monitoring: Gathering data in monitoring and evaluating the performance of GenAI applications and GCs. Documentation: Upkeeping documentation and user guides for GenAI solutions and GCs. Marketing & Adoption: Collaborate with business stakeholders and marketing team on activation roadmap and fulfilment of creative assets to build engagement and commercialisation for GenAI Chatbot and Voicebot solutions.

Requirements

Proven track record in successful E2E delivery of Artificial Intelligence projects and Change Management. Strong foundational understanding of Artificial Intelligence and Machine Learning concepts. Familiarity with large language models (LLMs) and their applications. Excellent analytical and problem-solving skills. Ability to work effectively in a team-oriented environment.

Strong communication and presentation skills. Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. Location: DBS Asia Hub Job: Operations Schedule: Regular Employee Status: Full time