Business Analyst III

Requisition ID: 98780 Next. Era Energy Resources is one of America’s largest wholesale electricity generators, harnessing diverse energy sources to power progress. We deliver tailored energy solutions that fuel economic growth, strengthen communities, and help customers achieve their energy goals. Ready to make a lasting impact?

Take the next step in your career with us! Position Specific Description Ever. Bright is looking for a detail-oriented and driven Customer Advocacy Specialist to join our growing Customer Advocacy team. In this role, you'll serve as a frontline subject matter expert handling regulatory, legal, and executive-level customer escalations — protecting customers, preserving agreement value, and upholding Ever.

Bright's compliance standards across a dynamic solar energy portfolio. This is a high-impact role with real growth built in. You'll come in contributing on day one and expand your scope through structured training in legal response drafting, settlement operations, and compliance reviews over the course of your first year.

What You'll Do

Regulatory & Executive Response Management Draft and manage responses to complaints filed with the BBB, IL Shines, State Agencies, and executive offices Ensure responses are accurate, timely, compliant, and aligned with company policy and regulatory requirements Coordinate with internal stakeholders to gather case information and resolution details Legal Response Drafting Draft legal responses to escalated customer complaints in coordination with the legal and compliance team Maintain organized records of all legal correspondence and case outcomes Support & Escalation Handling Support offshore and nearshore teams with customer escalations from intake through resolution Collaborate with teammates and cross-functional partners to route and resolve complex cases Build toward independent escalation ownership as proficiency grows Compliance Reviews Conduct compliance integrity reviews to ensure case handling meets internal standards and external regulatory requirements Identify patterns, gaps, or risks and escalate appropriately (Currently in a trained-and-learning phase, with planned transition to Alorica) Governance & Approval Processes Learn and support the governance approval process for escalated resolutions and contract modifications Settlement Drafting Develop proficiency in drafting customer settlement agreements under manager guidance What You Bring 2+ years of experience in customer advocacy, regulatory affairs, compliance, or a related field Strong written communication skills with the ability to adapt tone across regulatory, legal, and executive audiences Ability to manage a high-volume, multi-case workload with strong organization and follow-through Comfort working in a structured, process-driven environment while remaining adaptable as workflows evolve Experience with Salesforce or similar case management platforms is a plus A collaborative, team-first mindset and openness to ongoing training and development Job Overview Employees in this role conduct complex operational analyses and lead medium to large project teams that support informed decision making within the business unit.

Job Duties & Responsibilities Conducts analyses and prepares reports that provide operation and/or technical support to business operations Conducts quantitative and qualitative research to support medium to large special projects Assists with process design and modification for continuous business improvement Performs other job-related duties as assigned Required Qualifications High School Grad / GED Bachelor's or Equivalent Experience Experience: 1+ years Preferred Qualifications Bachelor's Degree Next.

Era Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more. Employee Group: Exempt Employee Type: Full Time Job Category: Finance, Accounting & Business Analytics Organization: Next. Era Energy Project Management, LLC Relocation Provided: Yes, if applicable Next.

Era Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law.

Next. Era Energy provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law.

To request a reasonable accommodation, please send an e-mail to [email protected] , providing your name, telephone number and the best time for us to reach you. Next. Era Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Next. Era Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies . Please see our policy for more information.