System and Processes Expert

Position Overview

The Systems and Processes Expert is responsible for maintaining customer, carrier, and rating data across operational systems, supporting customer onboarding, monitoring EDI and system performance, and ensuring data accuracy. This role works closely with Operations, Pricing, Implementation, IT, and vendor partners to resolve issues, improve processes, maintain system configurations, and support efficient drayage operations through reporting, database management, and continuous improvement initiatives.

Also, serves as the primary liaison between Operations, and the KN/IMC IT Teams by proactively monitoring and communicating system visibility issues, data discrepancies, and operational exceptions that may impact service execution. Essential Job Functions Maintain and manage customer and rate databases, ensuring data accuracy, integrity, and timely updates.

Maintain and update SWS with contracted rates, accessorial charges, and customer-specific pricing information. Coordinate with the Pricing Team to obtain rate information and ensure accurate rate maintenance within SWS and related systems. Partner with the Kuehne + Nagel Implementation Team and OCC to onboard new customers, including system configuration, rate setup, and operational readiness.

Monitor and manage CID Dashboard holds, identify root causes of exceptions, and release orders by applying appropriate resolutions. Execute the daily delta file process, generating and uploading change files into IMC ingestion tools to synchronize rate and customer data between systems. Collaborate with implementation teams and IMC vendors to maintain an accurate list of active carriers and carrier contact information.

Develop, modify, and maintain SQL queries to support reporting, data analysis, and large-scale data updates. Work with implementation teams to continuously enhance database upload processes and improve upload templates, data quality controls, and system efficiency. Provide functional and cosmetic enhancements to database front-end applications through VBA and SQL development based on business requirements and user feedback.

Analyze system and data issues, troubleshoot discrepancies, and implement corrective actions to maintain operational efficiency. Support cross-functional teams by providing data, reporting, and system expertise related to customer onboarding, carrier management, and rate administration. Monitor operational system visibility and EDI performance issues, proactively communicate findings to the KN IT Team, assist in root cause analysis, and coordinate corrective actions to ensure data accuracy and uninterrupted information flow between systems.

Identify opportunities for process improvements and contribute to initiatives that drive operational excellence, automation, and continuous improvement. Ensure compliance with established data management standards, business rules, and system governance procedures. Assist in testing, validating, and deploying system enhancements, process changes, and database updates.

Create and maintain documentation for processes, system configurations, data management procedures, and operational workflows. Conduct all business in a highly ethical manner, exhibiting behavior, practices, and standards that uphold IMC core values Perform other duties as assigned Job Requirement 3+ years of qualifying work experience in information technology or engineering environment (A related advanced degree may offset the related experience requirement.)

Quality assurance planning and testing in manual and automated environments using software test engineering principles experience preferred Solid analytical and problem-solving skills Strong verbal and written communication Process management experience Knowledge of Logistics Operations and Regulations Other Skills / Abilities Performance measurement and tuning experience preferred Business orientation and business agility experience preferred Self-motivated, Team-player, comfortable to Question Status Quo