Customer Service Engineer - Refrigeration (m/w/d)

When joining Perkin. Elmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and One.

Source services. Job Title Customer Service Engineer

• Refrigeration (m/w/d) Location(s) MSD (Switzerland)
• Customer Site Job Description Will perform all maintenance and repair activities primarily on our Customers’ Controlled Temperature Units (CTU), intended as Freezers (down to -80°C,), Refrigerators (-5°C), Incubators, Climatic Chambers, .... (list non-exhaustive). All activities will be performed in GxP regulated environment and might require access to EHS regulated areas (e.g. ATEX, work at height, potent compound, …) Activity types : temperature mapping and support to qualification, maintenance and calibration, diagnose, test, and repair, cleaning and decontamination, Customer’s material handling, GxP record of performed activities in Customer’s CCMS/SMMS systems in line with ALCOA+ principles.

Responsibilities

Provide timely, knowledgeable, and quality repairs of Customers’ appliances, Maintain high-quality Customer service and care, Look for ways to improve business performance and enhance the Customer experience, Communicate benefits of the Value-Added Services Process to the Customer, Author maintenance & calibration protocols in line with pertinent standards (ISO, USP, …), In addition, will integrate and support the Customer Service Engineers (CSE) team on site, performing frontline assistance, maintenance and qualification of simple devices, such as: thermometers, heat blocks, analytical balances, refrigerated centrifuges, ...

(list non-exhaustive).

Requirements

Proven work experience as a Refrigeration/Cooling Appliances Repair Service Technician or similar role Valid authorization to work with refrigerants in industrial applications (Swiss VFB-K Art. 1 Abs. 1 Bst. B or equivalent). Swiss Federal Certificate of Capacity as an Installer-Electrician or Eligibility for or possession of specific limited installation licenses under Articles 13, 14, or 15 of the Low-Voltage Electrical Installations Ordinance (OIBT/NIV).

Previous experience in a GxP environment will be considered as preferential. Business proficiency in English and German. Any other language would be appreciated. Must possess and maintain a valid driver’s license.