Senior Client Service Manager

Are you inquisitive, creative, hardworking, and driven? If you are, we are looking for a (Senior) Client Service Manager to be part our team passionate about bringing compelling levels of insights to our partners, and ensuring the long-term revenue growth for Worldpanel India. This is an exciting role which will provide you with a blended development focus from on-the-job experience, exposure and exchange of knowledge with others, and more formal education as you look to take the next step in your career.

WHAT YOU’D DO:

• Analysis & Insight
• Data extraction, analysis and story building
• Managing projects making sure that key milestones are hit, keeping client up-to-date at all times
• Dig deep into the data – using the enquiry software and other tools – to extract incisive and business-oriented “actionable” insights
• Preparing and delivering presentations; building category, cross category and industry knowledge from project to project, making sure previous learning is built upon and shared fully
• Ownership of your self-development in completing and managing your own PDP,highlighting areas where further development is required
• Stay updated with industry trends and integrate new knowledge and skills into your professional practice.
• Client Partnership
• Responsible for managing existing set of clients and building strong relationship with them
• Understanding client business issues & ensuring expectations are met, managing project deliverables
• Answering clients business questions and providing solutions
• Ensuring continuous engagement with a set of clients given to handle
• Managing client meetings and presentations
• Building meaningful conversations with clients which can help in value generation for both client and Worldpanel
• 2 - 5 years’ experience in Market Research, with proven value delivery to clients
• A Positive Attitude
• MBA Degree is preferrable in marketing
• Able to draw insights and answer client business questions
• Good data interpretation and analytical skills
• Good communication skills
• Strong presentation skills
• Proficient in MS Excel & MS PowerPoint