Branch Operations Supervisor

Position Summary

Texas Republic Bank is seeking a Branch Operations Supervisor to lead and support personal bankers and tellers, ensuring efficient branch operations, excellent customer service, and compliance with bank policies and procedures. This is a hands-on supervisory role that includes staff training, scheduling, cash management, operational oversight, and providing backup support across branch functions as needed.

Key Responsibilities

• Supervise, schedule, train, and support personal bankers and tellers to ensure adequate staffing and high-quality customer service.
• Oversee daily branch operations, including cash management, vault balancing, cash shipments, teller balancing, and dual-control procedures.
• Address customer concerns and complaints, resolving issues promptly and escalating when appropriate.
• Provide hands-on backup for teller transactions, new accounts, and other branch functions as needed.
• Ensure timely and accurate processing of deposits, loan payments, incoming mail, wire transfers, and other banking transactions.
• Review daily operational reports and ensure accurate recordkeeping, document imaging, and adherence to bank policies and procedures.
• Coordinate branch opening and closing procedures, maintain branch security, and ensure the facility, equipment, and supplies are properly maintained.
• Collaborate with other departments and branches to support daily operations and meet customer needs.
• Promote bank products and services while delivering a welcoming customer experience consistent with our motto, "Banking like it oughta be!"
• Attend management meetings and perform other duties as assigned.

Qualifications

• Associate degree or equivalent from a two-year college or technical school, or five years of related experience and/or training, or an equivalent combination of education and experience.
• Previous supervisory experience required; experience supervising tellers, personal bankers, or bookkeeping personnel preferred.
• Strong customer service, leadership, organizational, and problem-solving skills.
• Ability to work independently, manage multiple priorities, and maintain attention to detail.
• Basic computer proficiency, including Microsoft Word, Excel, Outlook, telephone systems, and core banking systems.