Claims Specialist / Claims Manager

Location: New York or Connecticut area Compensation: Up to $100,000, depending on experience and level Employment type: Permanent, direct hire An established independent insurance agency is seeking a seasoned Claims Specialist or Claims Manager to strengthen its commercial claims capability. The role can flex based on the selected candidate: a manager-level hire may lead a small claims team, while a strong senior individual contributor can be considered for a specialist-level position.

What you will do

Manage and guide commercial insurance claims through clear communication, sound judgment, and consistent follow-through. Serve as a trusted point of contact for clients, carriers, producers, and internal account teams. Advocate for clients and help move claims toward effective resolution. At the manager level, provide leadership and oversight for a small claims team.

Contribute to a highly service-oriented, relationship-driven agency environment.

What we are looking for

Significant commercial claims experience. Five or more years of experience preferred for Claims Specialist candidates. Prior claims-team or department leadership strongly preferred for Claims Manager candidates. Carrier-side claims experience is highly valued; agency-side backgrounds are also welcome. Strong communication, client-service, and stakeholder-management skills.

Insurance licensing is helpful but not required. Why consider this role Move into an established independent agency with a meaningful commercial client base. Use your claims expertise in a relationship-led environment where service and judgment matter. Flexible level and title for the right candidate. Competitive benefits, including health coverage, 401(k) match, PTO, sick time, and paid holidays