Customer Service Representative

Summary The Customer Service / Marketing Representative position interacts with customers to provide product and service information, problem resolution and customer service. Provides pre-determined support and in-coming call back-up to the Sales Department. Has a key role in the coordination and designing of marketing campaigns and literature.

Job Duties: Processes initial and follow-up customer calls, purchase orders, sales order entries, change orders, adjustments and cancellations while maintaining good customer rapport in a “best in class” environment. Assists customer with order determination and processing through use of the online catalogue or through liaison activities with the materials, engineering and shipping departments.

Manages administration aspects of spare parts through maintenance of website inventory and effective, timely handling of customer calls and requests. Creates and prepares customer service and sales tracking reports to ensure accurate measure of results for spare parts sales and sales activity in general. Maintains customer files to include order status, lead times and other pertinent information; reviews sales orders for accuracy.

Provides pricing, drawings, QC documents, purchase orders and acknowledgments per customer request. Coordinates and designs marketing material such as the company newsletter, Responsible for the distribution and mailing of customer marketing material, appreciation items and invitations to FIBA cooperate events. Updates and maintains various sales/customer documents, pricing menus and ISO sales documentation.

Provides general sales support to VP Sales and Sales Manager. Job Requirements B.A. in Business preferred but not required, but will substitute equivalent experience in a manufacturing environment working in inside sales and/or customer service. Demonstrated experience with Microsoft Office, Microsoft Excel, Microsoft PowerPoint, ERP system and strong capabilities using In.

Design and Photoshop for marketing purposes.