APAC PI Technical Mgr

Role Summary

The APAC Technical Manager leads the regional technical function across Asia Pacific. The role owns the APAC technical strategy, standards, capability plan, and governance framework, ensuring strong alignment with sales, quality, service, product, corporate, and global technical teams. This is a senior, customer-facing leadership role.

It supports strategic opportunities, complex applications, trials, validation, technical escalations, and knowledge sharing across diverse APAC markets. The role also converts customer and application insights into technical recommendations that support business growth, customer success, and product development feedback. What you’ll be doing Regional Technical Leadership and Strategy: Lead the APAC Technical department and define the regional technical roadmap, priorities, standards, and capability-building plan. Establish consistent technical processes, documentation standards, trial protocols, reporting templates, and best-practice sharing across APAC.

Build and manage a skilled regional technical team covering application support, product trials, testing, validation, technical reporting, and customer problem solving. Represent APAC technical needs in regional and global discussions, ensuring local market requirements are reflected in technical plans and product feedback.

Engage and liaise with corporate and global teams on technical matters, product performance, testing requirements, capability development, standards, and improvement priorities. Customer Technical Support, Trials, and Risk Management: Act as the senior technical escalation point for strategic customers, complex applications, field issues, and high-value opportunities.

Oversee customer site surveys, product trials, validation testing, benchmarking, and technical reports that support customer decisions and sales conversion. Identify application, product-fit, safety, compliance, and trial risks, and define clear escalation and mitigation actions. Use trial data, customer feedback, and application insights to improve technical recommendations, strengthen value propositions, and support continuous improvement.

Commercial Enablement and Stakeholder Collaboration: Partner with sales leaders to support revenue growth, opportunity conversion, customer retention, and development of priority sectors and applications. Collaborate with quality, service, product, operations, corporate, and global technical teams to resolve issues, share APAC customer and application feedback, and support product, testing, and capability improvements.

Influence stakeholders across countries and functions to align technical priorities with business goals, customer expectations, and global standards. Engage senior leaders on key technical projects, present clear recommendations, and influence decisions by explaining the technical, customer, commercial, and strategic merits.

Team Capability, Governance, and Performance: Lead, coach, and develop the APAC technical team and build technical capability in country sales, service, and support teams. Plan resources, training, equipment, and capability investments needed to support regional priorities and future growth. Define, measure, and communicate the technical team’s contribution to APAC business performance, including sales enablement, opportunity conversion, customer retention, risk reduction, productivity improvement, and strategic account support.

Track performance through clear KPIs such as trial success rate, technical response time, case resolution, customer satisfaction, sales support impact, knowledge sharing, and compliance outcomes.