Technical Support Engineer

AMPECO is one of the most innovative companies in the area of electric vehicle charging infrastructure - an industry that aims to change the world by making charging easier for everyone. As electric vehicles (EVs) drive a transformation of the transport and mobility sectors, AMPECO is at the forefront of that grand revolution, and we’re just getting started.

Our product - the AMPECO EV Charging Platform - is a business-critical SaaS platform used by companies to manage their EV charging infrastructure, processes and energy use. It’s already in use by companies all over the world, from North and South America to Europe, Asia and Australia. Our team is highly motivated, capable, and committed to our mission.

We are looking to expand it with like-minded, capable people, eager to give, learn and grow with us.

About the role

Technical Support Engineers play a critical role in helping customers successfully operate one of the industry’s most feature-rich EV charging management platforms. As a Technical Support Engineer, you will investigate technical issues, develop deep expertise in the AMPECO platform, and work closely with Engineering, Product, and Customer Management teams to deliver timely, accurate, and high-quality technical support to customers across the globe.

Success in this role goes beyond troubleshooting technical issues. It requires understanding the customers business objectives, operational workflows, and use cases to provide relevant technical guidance and build long-term trust through every interaction. AMPECO is a highly configurable enterprise SaaS platform, and becoming an effective Technical Support Engineer requires analytical thinking, continuous learning, and a genuine commitment to developing deep product expertise.

Every customer interaction expands your understanding of how the platform is used in diverse real-world environments.