Order Management Senior Analyst

We are looking for a highly organized and detail-oriented person with great communication and problem solving skills to handle order processing and customer service for our customers/sales rep/project managers. This person will have 3 to 5 years of sales, customer service or account management experience serving Asia customers, preferably with knowledge of logistics, procurement and CRM/ERP systems.

Responsibilities

Receive, audit and enter customer purchase orders Check orders against inventory and forecast Work with distributors, sales reps and project managers to resolve PO issues Create and Issue PO to suppliers Shipments Coordination to supplier/factory Work with Planning, Logistics and IT to resolve order logistics issues Communicate order status to distributors, sales reps, project managers and track to delivery Maintain order status/tracking log Understand and adhere to customer compliance guidelines Complete ad-hoc reporting when requested Perform special tasks as needed Major KPIs – OTD, ITO, NMI Background experience required: 3 to 5 years Experienced Employees specializing in Customer Service or equivalent Factory Order Management Experience Excellent verbal and written English skills Ability to communicate effectively and professionally by phone or email Takes initiative and prioritizes tasks (time management) Solid analytical and problem-solving skills (root cause analysis) Ability to work accurately with close attention to detail Strong interpersonal skills with the ability to work effectively with individuals and groups Willingness to adapt to changing business needs and deadlines Solid computer skills with knowledge of Microsoft Office, Internet and ERP