Scoped application/ITSM functional analyst

Interact with customers at all levels within an organization tsuccessful interpret and understand business needs and translate business process intacceptable Service. Now criteria, stories and test cases. Facilitate review sessions and demos with functional owners and end-user representatives Participate in end tend implementation planning including project management, issue management, communication and change management Write and review QA and UAT well-structured test plans, conducts quality assurance testing of the Solution.

Take ownership of customization tbe functional post Service. Now platform upgrades and ensure resolution Working with the Service. Now Development Team tdevelop release estimates and timelines, maintaining a Service. Now project schedule ttrack projects/backlog, patch releases and major Service. Now upgrade planning. Translate technical complexities tproject stakeholders, ensuring understanding of design decisions, and identify downstream implications of a proposed solution.

Creates and Maintains the Service. Now Product solution documentation. Conducts Patch and Major Service. Now Upgrades testing. Develop and forge strong relationships and build consensus among competing stakeholders.