Customer Service Agent

Description ASP are currently recruiting for Customer Service Agents to work on behalf of Ryanair Group. These are excellent roles with COMPETITIVE PAY RATES AND AN ATTRACTIVE 3 on 3 off ROSTER PATTERN. Aviation Support Poland (ASP) is a wholly owned subsidiary of the Ryanair Group and a dedicated handling company for Ryanair in Poland.

We are currently recruiting Customer Service Agents to join our Ground Operations Team at Krawkow, Katowice and Warsaw Modlin Airports to support our growth plans in Poland. With industry leading terms and conditions, this is the perfect time to apply. These roles are Full-Time positions with Aviation Support Poland (ASP), where the successful candidates will be working as part of a large team to ensure that flights depart on-time.

No previous airport experience is required as our fantastic training team will prepare you for your new role with both classroom and practical training. Please note this a shift-based role with shifts based around our busy flight schedule (days, evenings, weekends, nights and public holidays). Apply today for an immediate interview and a start date to suit you.

Duties include; Assisting passengers at the check-in and the bag drop area. Baggage processing Reservations and ticketing. Boarding of flights. Ensuring all immigration regulations are adhered to. Provision of passenger assistance, handle customer complaints and other duties as assigned. Ensure all Ryanair flights are turned around in 25 minutes.

Requirements

Unrestricted right to live and work full time in Poalnd Provide documentation to pass a security background check (for Airport ID) Previous experience in a customer facing role is desirable but not required Excellent communication and good English language skills (verbal/written) Adhere to Ryanair’s Grooming Policy Work a shift-based roster Successful candidates will be required to complete a full background check in order to obtain an Airport ID.

Benefits

Competitive salary + bonuses/allowances Industry leading 3 days on 3 days off roster Private medical care Food vouchers Paid training Stable employment contract Promotional opportunities Free Uniform Competencies