Application Specialist

Key Job Purpose : Participate in the development and co-management of strategies for Sysmex Thailand as well as to support the Sales & Marketing team in achieving the target of each business unit (BU) Provide technical assistance, troubleshooting and training to existing & potential users of Sysmex products as well as distribution channels in Thailand Summary of Functional Duties & Responsibilities : Support the instrument installation and its setup of Sysmex products thru providing the application training to customers Plan and execute regular existing customer visit to follow-up the customers’ operation, to monitor the performance of installed products and to maintain regular communication (provide technical assistance and additional training if it's required) Handle product-related customer complaints & other application issues thru providing assistance for troubleshooting Continual strengthen and keep product & technical knowledge so that these can be translated and explained clearly to customers Providing the technical assistance and training to business partners when it's required Conduct formal in-house training at STH training Center Train others on topics where expertise have developed to expert level Other duties as assign Job Qualification : Bachelor’s degree in Medical Technology.

2-5 years’ experiences in Medical Technology practices (Previous experience in clinical laboratory or Application Specialist) Excellent communication skill and prompt internal/external customer response rate High problem-solving and decision-making capability Interdisciplinary thought and quality awareness Well-organized, ability to work well independently as well as part of a team Skilled in MS software application (Word, Excel, PowerPoint) Functional knowledge laboratory/manufacture equipment, principal technology, systems and processes Good and fluent in both written and oral communication skill including presentation skills Customer focused with particular attention to prompt customer service Travel requirement Require to work on weekends occasionally