Operations Manager (B2B)

What You Will Deliver. Take full ownership and responsibility for the Profit & Loss (P&L) of the assigned territory, analyzing performance report and executing strategies for improvement and profitability. Lead and manage daily driver coordination, establishing and monitoring strict driver KPIs, including on-time delivery (OTD) rates, route efficiency, and service quality.

Handle document collection and distribution in accordance with company’s requirements. Stipulate Standard Operating Procedures (SOPs), KPIs, and action plans for both current and new customers to consistently enhance operational quality. Monitor monthly and quarterly department KPIs, analyze operational data, and report performance to top management.

Handle emergency operations incidents, driver escalations, and ad-hoc tasks as requested. Who You Are. Diploma graduate or above in Business, Supply Chain, Logistics, or a related discipline.At least 5 years of experience in the courier industry, warehouse, trucking company, or freight forwarding industry, with a minimum of 2 years specifically in the courier industry or fleet management.

Proven, hands-on experience in driver management, specifically in tracking driver KPIs, enforcing on-time delivery measurements, and managing performance standards.Strong working knowledge of both Transportation Management Systems (TMS) and Warehouse Management Systems (WMS).Solid basic computer and software knowledge is fundamental, advanced Excel knowledge, including formulas and pivot tables, is a must.

AI knowledge and application is a strong plus.Familiar with van, truck, and warehouse renting, as well as general operational workflows.Excellent interpersonal skills with a strong ability to lead, discipline, and motivate driver teams.Good command of spoken Cantonese, English, and Mandarin.Proficient in Chinese and English typing.

Hard-working, detail-oriented, active, responsible, and capable of working under pressure in a fast-paced environment with long hours.Self-motivated, well-organized, and highly enthusiastic about logistics, technology, and e-commerce.