Cafeteria Supervisor

Prepare and maintain employee records and schedules for cafeteria, and provides coverage for roles/shifts as needed. Monitors and controls labor hours to assure budgetary compliance. Lead weekly team huddles and facilitates café staff meetings to communicate updates, reinforce priorities, and support team alignment and performance.

Develop and implement cafeteria-specific policies and procedures and ensures effective communication for both new hires and existing staff to support consistent operations and compliance. Ensure cafeteria is set up in accordance with departmental standards and ready for service by designated time. Ensures re-stocking of shelves is completed in a timely manner throughout the day.

Review and respond to customer inquiries, ensuring prompt resolution and accurate processing of corrections. Directly handles cafeteria refunds, complaints and escalated customer service issues.