Service Manager

Champion Powersports is looking for an experienced, motivated, and customer-focused Service Manager to lead our service department in Athens, Alabama. We’re seeking a strong leader who understands the powersports industry, knows how to build a high-performing team, and is committed to delivering an exceptional customer experience.

If you have a passion for ATVs, side-by-sides, and powersports equipment — along with the leadership skills to keep a service department running efficiently and profitably — we want to hear from you! What You’ll Do Recruit, lead, coach, and develop service technicians and service department staff. Oversee daily service department operations, workflow, scheduling, and repair turnaround times.

Deliver outstanding customer service from initial check-in through final delivery. Communicate clearly with customers regarding service recommendations, repair estimates, timelines, and costs. Monitor department performance, labor sales, productivity, efficiency, and profitability. Ensure repairs are completed accurately, safely, and in accordance with manufacturer standards.

Manage warranty claims, service documentation, parts coordination, and customer follow-up. Assist with look up and availability of parts required for repair of off-road vehicles Supervise and review required documentation for sales, ordering, tracking, receiving, and inventory management of parts and accessories Maintain a clean, organized, safe, and professional service department.

Resolve customer concerns professionally and work to build long-term customer loyalty. Partner with dealership leadership and other departments to achieve overall business goals. What We’re Looking For Previous service management or service leadership experience, preferably in powersports, automotive, marine, or a related industry.

Strong leadership, communication, organization, and problem-solving skills. A customer-first mindset and the ability to build lasting relationships. Understanding of service department operations, labor sales, technician productivity, and repair processes. High level mechanical knowledge of off-road power sports vehicles (ATVs, UTVs, etc) Strong organizational and leadership skills with the ability to manage multiple priorities in a fast-paced dealership environment.

Strong attention to detail and a commitment to quality and accountability. Proficiency with computers and service management systems. A passion for powersports and a desire to help customers get the most out of their riding experiences. Preferred: Powersports dealership experience, manufacturer warranty experience, and a demonstrated track record of improving service department performance.

What We Offer

Competitive performance-based compensation Benefits including Health/Dental/Vision insurance, Paid vacation & holidays Opportunity to lead and grow an established service operation. A team-oriented work environment surrounded by powersports enthusiasts. 5-day work week The chance to turn your passion for powersports into a rewarding career.

Join the Champion Powersports Team! Our goal is to provide customers with outstanding service and an exceptional ownership experience. We’re looking for a Service Manager who takes pride in their work, leads by example, and understands that a great service department is built on great people. Ready to take the lead? Apply today!

Position: Full-Time Service Manager – Powersports Location: Champion Powersports, Athens, Alabama To apply, submit your resume and a brief summary of your service management experience. We look forward to meeting you!