HVAC Dispatcher

Description Pro Solutions Air is seeking a highly motivated HVAC Service Dispatcher to join our team in Peoria, AZ. The HVAC Service Dispatcher must maintain the technicians daily and on-call schedules, schedule return trips with customers when required parts or equipment are received, and maintain a customer database with up-to-date information.

Must maintain clear and appropriate communication with managers, employees, and customers.

Responsibilities

and Duties Answer incoming customer calls. Schedule and coordinate all service calls as they are received via phone call and home warranty portal. Create a dispatch ticket for all service calls. Respond to all messages/emails related to scheduling. Maintain the dispatch board/schedule. Forecast workload for 2 weeks out.

Contact customers for scheduling when parts or equipment arrive. Follow up with customers on recommended work that wasn't approved onsite. Follow up with customers to get feedback on services after job is completed. Maintain the maintenance agreements, including scheduling, database information, customer hard files, and renewals.

Update customer files as information is received. Type service contract proposals for new customers. Maintain an on-call schedule. Maintain customer history files in a database Input home warranty WO's & Schedule Other duties as assigned Compensation Salary + Commission Paid Holidays Week Paid Vacation Requirements Qualifications and Skills Full Time Schedule Monday-Friday 7am-3:30pm After Hours on Call: Monday-Friday & Weekends (Compensated with After Hours pay) Service.

Titan knowledge and experience (REQUIRED) Dispatching and scheduling experience General office knowledge Customer service skills. Reliable transportation to and from work. Ability to multi-task Organized Geographical knowledge of service area or map reading skills Computer skills High school diploma or general education degree (GED) HVAC related experience and/or training or equivalent combination of education and experience in customer service and dispatching