Senior Analyst

Program: Rentokil Terminix BLI Name: Renotkil Operations_APAC Designation: Senior Analyst No of Head Count (s): 1 New Hires/Replacement Hires (HC) by Designation New Hire Billed /Unbilled / BU / OPS Bench Bench SFDC ID for Billed New Opportunity NA Reasons to hire Unbilled / Bench New Bench City / Location: e. Clerx Manila Standardized skillset: [Refer attached excel] Forecasting & Capacity Planning Scheduling & Real-Time Management (RTM) Reporting Shift (APJ / EMEA / US / Any combination): APJ Reporting Manager : Gijo Educational Background: Degree or diploma in relevant field Experience Required: 3+ years as WFM Senior Analyst Job Description: A data-driven Workforce Management (WFM) Analyst to optimize our staffing, scheduling, and real-time operations.

Your primary mission is to ensure we have the right number of agents online at the right time to meet our service level agreements (SLAs) while balancing operational costs and agent utilization Client Approval mail: NA Comments Attached email from Leadership for the hire Preferred Start date: (induction date) TBD Collaborators: Workplace: WFM, WIO, Hybrid WIO