Receptionist - Orthopedic Office (FT)

We look forward to finding new team members with the commitment and talent to help us provide excellent care for our patients as the best quality, value and choice in the region. At Ohio Valley Surgical Hospital, our mission is to Elevate the Standard of Health Care in Our Community, and our core values guide the way we fulfill our mission.

In service to each patient, we value quality, compassion, and care you can trust. The OVMG -Orthopedic Receptionist is responsible for the courteous and prompt processing of patients in the waiting area. The OVMG – Orthopedic Receptionist is responsible for answering all incoming telephone calls and directing the calls to the appropriate personnel.

The OVMG – Orthopedic Receptionist reports directly to the Office Manager for Ortho Practice and the OVMG Administrator.

RESPONSIBILITIES

Admission and registration of patients. Verifies the accuracy and completeness of patient clinical, demographic and insurance information. Enters corrected patient information into the medical software system at the time of registration. Interacts and assists patients in waiting rooms; rounds to clinical areas as needed.

Communicates patient delays to the appropriate individuals. Follows up on referrals to orthopedic practice. Inform the medical assistant/providers of any cancelled and/or altered appointments/procedures as directed. Protects patient confidentiality and dignity by concealing patient information; and keeps discussion of a patient’s procedure(s) to a tone discernable only to the patient/legal guardian.

Maintains an orderly and secure system for storing patient medical forms at the front desk. Collects co-pays and other payments from patients. Always maintains a presence at the front desk with the exception of lunches and breaks and when communicating with medical assistants/providers. Retrieves and forwards general mailbox messages to the appropriate personnel.

Retrieves patient’s medical records upon request of the patient, medical assistant or medical provider. Schedules and reschedules all office appointments as appropriate with the structured pre-set templating rules. Responsible for maintaining a timely, accurate, and efficient medical records and retrieval system. Assisting with other duties as assigned.

QUALIFICATIONS

High school graduate required. Associate degree preferred. Comprehension of medical terminology. Minimum one (1) year receptionist experience in an ambulatory surgery facility, acute-care hospital, or doctor’s office. Preferred 1 year experience as a Medical Assistant. Must have experience using Computer and phone system.

Excellent communication skills. Competency in oral and written skills. Ability to prioritize and complete tasks in a timely manner. Ability to perform multiple tasks simultaneously.