Lead iGaming Support Specialist

Communicates clearly, effectively, and efficiently using all call-center multimedia tools, as well as verbally with all levels of management and associates. Handles multiple assignments simultaneously and prioritizes tasks based on business needs. Serves as a lead in addressing guest inquiries and resolving complaints while delivering exemplary customer service.

Demonstrates strong coaching and mentoring skills, providing guidance and support to team members. Works independently and exercises sound judgment to make decisions that support business objectives as operational needs arise.