Parts Advisor

Parts Advisor Location: Leek Road, Hanley Salary: £12.71ph + Bonus Hours of work: Monday to Friday, 08:30 - 17:00 Are you a proactive, customer-focused professional with a passion for the automotive industry? Holdcroft has an exciting opportunity for a Parts Advisor to join our busy, award-winning parts team based in Stoke-on-Trent.

If you have experience within the automotive parts environment and enjoy building strong customer relationships, this is a fantastic opportunity to join a successful and growing dealership. As a Parts Advisor, you'll play a key role in supporting both trade and retail customers while helping to maximise parts sales and maintain excellent service standards within a fast-paced environment.

Your role

Build and maintain strong relationships with existing trade and retail customers through exceptional service and product knowledge Maximise parts sales opportunities while delivering a customer-first experience Manage a busy workload with strong organisation and attention to detail Ensure all parts orders, systems, and documentation are completed accurately and efficiently Provide professional guidance and support to customers regarding parts availability and specifications Work collaboratively with the wider aftersales and parts team to achieve departmental goals Maintain high standards of accuracy and efficiency within a fast-paced parts environment About You: We are looking for someone who: Has previous experience within a main dealer or motor factor parts environment Demonstrates strong communication and customer service skills Is highly organised with the ability to manage a fast-paced workload Has excellent attention to detail and accuracy in all tasks Is self-motivated, enthusiastic, and customer-focused Has a genuine passion for the automotive industry Can work effectively both independently and as part of a team Has a solid understanding of the automotive parts environment What we offer: Opportunity to join a busy, award-winning parts team Strong earning potential with performance-driven rewards Supportive and high-performing working environment Career progression opportunities within Holdcroft Motor Group Ongoing training and development About Holdcroft Holdcroft Motor Group is a leading automotive retailer committed to delivering exceptional customer service and building long-term relationships with our customers.

We invest in our people, offering real career progression, ongoing development, and a supportive working environment where success is rewarded.