Sales Coordinator

SPARK YOUR CAREER™ as an Administrative Assistant / Sales Coordinator by joining RALCO Electric & Generator in Westport, MA! RALCO Electric & Generator is a full-service electrical company that has been in business for over 40 years and has built a solid reputation as a leader in the electrical industry in Massachusetts and Rhode Island.

Working at RALCO offers the opportunity to be part of a team committed to quality service, strong customer relationships, and professional growth. We are looking for an organized, proactive, and detail-oriented individual to support our generator sales department and assist with day-to-day administrative needs. At RALCO, you will be valued as a person and a professional!

We are small enough to care but big enough to provide opportunities to grow in a rewarding career. Join the RALCO team today! As an Administrative Assistant / Sales Coordinator you will: Provide professional and timely communication with customers and prospective customers by phone and email. Prequalify prospective customers before scheduling site visits, explaining the advantages and differences between RALCO and its competitors.

Document customer needs, priorities, and project timelines in HubSpot CRM. Schedule site visits, coordinate calendars, and prepare information for outside sales representatives. Follow up with prospects and customers regarding appointments, outstanding proposals, and next steps. Maintain accurate customer records, notes, tasks, and sales opportunities in CRM.

Monitor outstanding quotes, overdue follow-ups, and stalled projects, communicating concerns to the appropriate team members. Prepare and update weekly reports, spreadsheets, and sales scorecards. Assist with data entry, document preparation, filing, correspondence, and general office responsibilities. Support management and team members with administrative tasks and special projects as assigned.

Minimum Qualifications

Experience in administrative support, customer service, sales coordination, or a similar role. Strong organizational skills and attention to detail. Professional phone, email, and interpersonal communication skills. Ability to prioritize multiple tasks, adapt to changing needs, and follow through independently. Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Experience with HubSpot or another CRM system is a plus. Experience in generators, electrical services, construction, or another home service industry is helpful, but not required. Strong communication, problem-solving, and time-management skills. What Success Looks Like: Customer inquiries receive timely and professional responses.

Appointments are scheduled when prequalification criteria are met. Customer records, sales opportunities, and follow-up activities are accurate and up to date. Appointments and project handoffs are well coordinated. Administrative responsibilities are completed reliably and on time. Concerns are communicated promptly, and ownership is taken to help deliver a positive customer experience.

Benefit Details: Health Insurance Dental Insurance Vision Insurance 401(k) Match Life Insurance and AD&D Supplemental Insurances Generous Paid Time Off RALCO Electric & Generator is an Equal Opportunity Employer/Veterans/Disabled.