Product Support Specialist

PRODUCT SUPPORT SPECIALIST At New Pig, our focus is to delight our customers with high-quality, innovative products that help them keep their workplaces clean and safe. Our committed, enthusiastic employees are the key to our success! We seek customer-service focused, innovative, fun-loving individuals to help maintain our positive and productive work environment.

New Pig is currently seeking a Product Support Specialist to provide world-class service to both internal and external customers regarding product-related informational needs, to assist with corporate projects and product training. This position requires a positive and detail-oriented individual who is focused on completing accurate work that is in accordance with standards and policies.

Position located at our Duncansville, PA location. Shift is 8:30am-5pm.

Responsibilities

Identifying and providing product solutions for customers based upon application and regulatory needs via phone, email, chat, and occasionally in person Moving customers through the buying journey from application discovery to closure of the sale Answering technical questions about our product line to internal and external customers Troubleshooting and resolving product problems and issues Participating in new product development, including providing input for new ideas, participating in new product introductions, and providing post-launch support Assisting in developing and editing technical information for the catalogs, website, content pieces and other promotional material Conducting research projects in support of market research, product development, product management, and marketing Staying up-to-date on product, industry, and regulatory subjects by completing research and training Adhering to New Pig’s Safety, Environmental, and Quality standards All other duties as assigned Requirements : Bachelor's Degree in Environmental Science, Chemistry, Biology, Safety Science or related field preferred, though candidates with a strong combination of relevant experience, technical product support, field experience, or industry-specific training/education/experience are encouraged to apply Previous experience supporting technical products or specialized customer inquiries preferred Ability to understand, explain, and apply environmental or workplace safety regulations Excellent interpersonal and communication skills Strong multitasking skills with the ability to manage multiple priorities efficiently