Front Desk Agent​

Your Day-to-Day Welcome guests warmly and create a positive first impression. Recognize returning and loyalty guests and provide personalized service. Handle reservations, cancellations, upselling, and guest inquiries. Check guests in and out efficiently, including ID verification and key handling. Process cash and credit transactions accurately.

Respond to guest requests, questions, concerns, and messages promptly. Provide information about hotel facilities, services, events, and local attractions. Resolve guest issues professionally and involve management when needed. Maintain safety, security, and brand standards at all times. Maintain a professional appearance and act as a positive brand ambassador.

Work closely with other hotel departments to ensure a seamless guest experience. Support colleagues with additional duties when required. What We Need From You Previous experience in Front Office or a guest-facing hotel role. Excellent communication and interpersonal skills. Guest-focused, friendly, and professional attitude.

Good English communication skills; additional languages are a plus. Strong attention to detail and ability to multitask. Good problem-solving and teamwork skills. Professional appearance and positive attitude. Ability to work flexible shifts, including weekends and holidays.