Benefit Claims Examiner

Internal applicants must apply by 10/12/2026 SUMMARY: This position is responsible for reviewing and processing Retirement, Death and Refund applications, supporting documents, data entry, determining eligibility, and calculating IMRF benefits. This position is responsible for using manual processing procedures to resolve most pending and work que conditions.

It is expected that this position can independently process all but the most complex manual claims. This position provides manual estimates and retirement information to members and the other Illinois Reciprocal Retirement Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review and accurately input all information and supporting documentation, determine eligibility, and calculate retirement and death claims and voluntary additional benefits.
• Calculate and prepare manual benefit estimates.
• Contact other IMRF departments to obtain information, request corrections in an effort to resolve most internal conditions preventing payment of benefits.
• Contact employers, employees, beneficiaries, and financial institutions to resolve most external conditions preventing payment of benefits.
• Provide customer service to employers, employees, beneficiaries, and other IMRF departments by answering questions concerning procedures and benefits, either in writing or by telephone.
• Maintain a work in progress that meets service goals.
• Process Voluntary Additional Refund applications and Separation Refund applications as a back-up to the Staff Assistant as assigned.
• Review various internal reports including the suspended benefit report, the un-confirmed death report and the cash receipts report for items to be researched and resolved on a monthly basis.
• Other duties may be assigned. SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION

and/or EXPERIENCE Associate's degree (AA) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience. SALARY AND BENEFITS The expected annual salary range for this role is $53,369- $58,705. Please note the salary information is a general guideline only.

Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The range listed is just one component of IMRF's total compensation package for employees. Other factors include the following benefits:

• Pension, death, and disability benefits as a member of IMRF
• Generous insurance benefits, including medical and dental
• 35-hour base work week, Monday-Friday. Abilty to work one remote day a week.
• Paid vacation, paid sick, 12-13 paid holidays and 2 personal days
• Tuition reimbursement
• Business casual attire