Customer Service Representative- Accounts Specialist I

We are always looking for talented, energetic, and hard-working employees that want to serve their community Company name: Capital Region Water Title of position: CSR/Accounts Specialist I Position type: FT Location: Administrative Offices Join the CReW! We offer competitive compensation, benefits, and opportunities for training and career development.

Description of responsibilities: This position is responsible for interaction with the customers, primarily in response to customer account inquiries with regard to rate fees, account status, system operations, consumption rates, billing cycles, operating procedures, balances due and payment schedules, etc. Work involves use of a computer, phone, copy/scanner/fax, calculator in addition to other office equipment.

Duties are typically performed from 8am to 4:30pm but there may be occasions that the employee may be required to work evenings, weekends and holidays. Required experience: 2 or more years involving accounting and/or record keeping, or equivalent combination of training and/or experience. Demonstrated proficiency in handling customer calls and transactions.

Bilingual English/Spanish desirable.

Required skills

Demonstrated proficiency in overcoming objections, payment processing, late charge calculations, handling upset customers, general collection knowledge. Demonstrated proficiency promoting positive customer relationships. Problem solving skills to include identifying customer concerns and providing a solution. Demonstrated proficiency with listening skills to understand and take action for problem resolution.

Thorough understanding of Fair Debt Collection Act. Ability to prepare effective oral and written reports and make recommendations. Ability to operate calculators and knowledge of general office practices. Effective listening and reasoning skills. Required Education: High School or equivalent How to apply: Careers

• Capital Region Water For information on Capital Region Water, including more information on employee benefits and our company culture, visit our website at Home
• Capital Region Water Capital Region Water is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Capital Region Water actively promotes a diverse and drug-free workplace.