Host/Retail Associate

Host/Retail Associate (Arrivals Team)

• Big Chill Island House Summary of Position: How would you like to work while taking in breathtaking views of sunsets on the Intracoastal Waterway? If that sounds like it’s your vibe, we’ve got the perfect spot for you at Big Chill Island House! As a Host/Retail Associate (Arrivals Team Member), you are the first point of interaction for our guests, setting the tone for their entire experience. Whether welcoming them upon arrival, managing seating flow, assisting with merchandise sales, or enhancing their visit with expert recommendations, you’ll bring energy, enthusiasm, and top-notch customer service to every interaction. If you thrive on hospitality, love working in a vibrant atmosphere, and enjoy creating unforgettable guest experiences, come Chill with us! Duties & Responsibilities: Greet guests warmly with a smile, eye contact, and a welcoming attitude. Manage guest flow, seating preferences, and waitlist communication. Ensure guests feel comfortable and taken care of from arrival to departure. Communicate guest needs and special requests to servers and kitchen staff. Maintain cleanliness and organization in guest areas, including clearing and resetting tables. Thank guests as they leave and invite them to return. Assist guests with retail purchases, including recommending products and processing transactions. Maintain inventory, stock merchandise, and create an appealing retail display. Stay knowledgeable about promotional events and brand offerings. Promote brand loyalty programs and special offers. Complete opening and closing duties, including side work and cleaning tasks. Handle cash register operations and financial transactions with accuracy. Maintain a professional and enthusiastic attitude, reflecting our commitment to hospitality. Stay alert to potential security concerns and report as needed. Collaborate with team members to improve guest experience and workflow. Be a brand ambassador, making decisions in the best interest of the company.

Qualifications

Must be at least 16 years of age. Must have reliable transportation to/from work. Must be eligible to work in the United States. Strong customer service and communication skills. Enthusiastic, friendly, and energetic demeanor with a passion for hospitality. Ability to work in a standing position for long periods (up to 8 hours).

Basic math skills and ability to operate a cash register. Organizational skills with attention to detail. Ability to lift up to 50 pounds.

Compensation

This position pays $13-15/hour and awesome employee perks. La Vida Hospitality Group offers unique lifestyle-based benefits geared towards doing what we do best

• Enjoying the Ride & Celebrating our Tribe! Unlimited growth potential with salaried management opportunities Travel opportunities Team events & outings Local lifestyle perks like paddleboarding & kayaking discounts Professional leadership development and continuous coaching, training, and mentorship Food, beverage & retail discounts Benefits for salaried team and paid time off for full-time hourly employees Celebrate Wellness program dedicated to supporting employee wellness ...and tons more! We're firm believers in working & playing hard and we want to find people who share that same passion with us, so if that sounds like your kind of vibe, apply to join our team today!