Medical Assistant

Description JOB SUMMARY: The MA will handle phone calls and voicemail from the patients who are seeking medical information and/or medical attention. The MA will address patient clinical questions, explaining/documenting laboratory results, calling in prescription refills, explaining procedures/treatments, initiating prior authorizations, and scheduling.

Requirements

Education and Experience

• High school Diploma
• Medical Assistant office experience
• EMR experience required.
• E Clinical Works experience preferred
• Travel may be required Essential Skills and Abilities:
• Ability to keep accurate records.
• Competent organizational skills.
• Ability to handle stressful situations.
• Ability to meet deadlines and multitask.
• Excellent oral/written communication skills.
• Excellent interpersonal skills.
• Dependable and capable of being on time. --this is huge!!
• Empathetic with patient’s needs and concerns.
• Positive and professional attitude.
• Must demonstrate the ability to communicate effectively with all members of the healthcare team, patients, and community representatives. PRIMARY DUTIES:
• Answering phone calls and voicemails.
• Answering patient clinical questions.
• Review medical history and counsel patients regarding their clinical status and need for further evaluation or treatment.
• Evaluate a new complaint by phone and triage to emergent, urgent, or routine appointment.
• Locate laboratory results not yet in the patient’s medical records.
• Explaining/documenting laboratory results.
• Calling in prescription refills.
• Explaining procedures and treatments.
• Initiating prior authorizations.
• Schedules appointments and urgent visits as appropriate.
• Documenting all information into the computer system.
• Maintaining confidentiality of all patient information.
• Adheres to policies/safety practices.
• Performs other duties as assigned. Job Type: Full-time Experience: Medical Assistant Benefits: 401(k) 401(k) matching Dental insurance Disability insurance Health insurance Life insurance Paid time off Vision insurance Medical Specialty: Rheumatology Schedule: Monday to Friday Education: High school or equivalent (Required) Experience: clinical back office: 1 year (Preferred) License/Certification: Certified Medical Assistant (Preferred) Work Location: In person Ability to Relocate if required or easily commute to location