Specialist, Service Development

Job Details: Level: Experienced, Job Location: Claudina Way Anaheim

• Anaheim, CA, Salary Range: $65218.00 - $81523.00Salary, Job Shift: Day/1st Shift, JOB SUMMARY Provides vehicle service readiness coordination of vehicle diagnostic systems and programs for Isuzu commercial trucks. Coordinates the design and deployment of PC based and web-based programs that facilitate vehicle fault diagnosis and repairs. Provides input on Isuzu manuals and technical training, special tools, and diagnostic equipment. PRINCIPAL DUTIES & RESPONSIBILITIES In collaboration with the Service Development Engineering Supervisor, analyzes and develops vehicle diagnostic system requirements for current and future Isuzu commercial vehicles. Provides direction to INAC and Isuzu Japan management and engineers on future service requirements: Scan Tool functionality Vehicle Data downloads Web-based programs Coordinates the development of diagnostic programs. Documents requirements in the CRD (Customer Requirements Documents) and provides direction to IGSS programmers to ensure the online programs and IDSS software features are updated/enhanced for current and future Isuzu vehicles. Evaluates and develops technical service information (i.e., service bulletins, diagnostic manuals, and training materials), ensuring accuracy and coherence. Provides support in the development of technical publications, data, and reports (i.e., service/diagnostic/owner manuals, training guides, etc.). Performs miscellaneous job-related duties as assigned. ORGANIZATIONAL RELATIONSHIPS Reports to: Supervisor, Service Development Engineering Qualifications: EDUCATION, EXPERIENCE & TRAINING Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, Computer Engineering, Automotive Engineering Technology, or a related technical field; or an equivalent combination of education, training, internship, or project experience. Experience writing, testing, or debugging software in one or more programming languages such as C++, C#, Python, Java, JavaScript, or embedded C. Experience completing academic, internship, or project work involving hardware/software communication, serial communication, networking, embedded systems, robotics, automotive systems, or data acquisition. Experience using software development tools such as an integrated development environment, debugger, source control system, issue-tracking system, or automated test tool. KNOWLEDGE Demonstrated ability to write and debug software in at least one programming language such as C++, C#, Python, Java, JavaScript, or embedded C. Basic understanding of software development, debugging, testing, and technical documentation. Knowledge of vehicle diagnostics, scan tools, CAN communication, OBD-II, ECU communication, or automotive service tools is preferred but not required. SKILLS & ABILITIES Ability to read technical documentation, follow engineering requirements, and documenting software behavior or test results. Interest in automotive diagnostics, embedded systems, vehicle communication, or automotive software development. Ability to work under supervision, learn new technical concepts, and contribute to software development and testing activities. Excellent PC skills in Microsoft Office applications Excellent verbal and written communication skills Skilled in application of automotive equipment- both mechanical/electrical and computers PHYSICAL STANDARDS The employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment. However, it also regularly requires reaching, stooping, crawling under vehicles, as well as the use of automotive repair shop tools and equipment to perform repair procedure validation and development on actual medium duty commercial vehicles. There will be instances requiring the lifting of objects (10 - 40 lbs.). Travel Requirements Position requires approximately 10%-15% travel, domestic and international, including overnight stays. Pay Scale The pay scale for this position is between $65,218 and $81,523. The actual compensation will be determined based on experience and other factors permitted by law. Any offer made to the selected candidate that falls below the California exempt baseline of $70,304 will be classified as non-exempt. Exceptional Perks That Go Beyond the Basics Join a workplace that invests in your well-being-mind, body, and future: Comprehensive Health Coverage Medical, dental, vision, and fertility benefits to support you through every stage of life Fertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and Power. Pause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception support Generous Time Off Enjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal need Smart Retirement Planning Build long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC) Peace of Mind Company-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes you Wellness Program Access a variety of tools and resources designed to support your physical and mental well-being Tuition Reimbursement Pursue continued education with financial support for job-related coursework, degree programs, and professional growth Exclusive Employee Discounts Save on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more