Senior Business Analyst

Description The Senior Business Analyst plays a critical role in bridging business needs and technical solutions by owning requirements definition, quality assurance, and stakeholder collaboration. This position drives discovery, ensures high-quality deliverables, and mentors junior analysts to support strategic initiatives within the IT department.

Key Responsibilities

Own and manage the requirements relationship with business stakeholders for assigned domains, ensuring clarity and alignment. Lead discovery sessions through interviews, workshops, observation, and data analysis to identify core business problems and opportunities. Analyze requests to uncover underlying issues, presenting viable solution options and defining future-state processes with operational impact considerations.

Author precise, testable requirements and acceptance criteria, and define comprehensive test strategies including scope, regression, and validation plans. Design, execute, and coordinate testing activities such as functional, integration, regression, and user acceptance testing, ensuring quality standards are met. Lead backlog refinement, participate in sprint planning, and represent business requirements during technical discussions and trade-off analyses.

Mentor junior and mid-level analysts through review, feedback, and knowledge sharing, while contributing to team standards and documentation.

Requirements

Required Qualifications Six or more years of experience in business analysis, quality assurance, or a related role with demonstrated ownership of a business domain. Proven ability to lead discovery efforts on undefined business problems and produce well-supported recommendations. Experience authoring clear, concise, and testable requirements suitable for development teams with minimal clarification.

Demonstrated success leading User Acceptance Testing with business stakeholders and validating delivered functionality. Experience mentoring analysts and reviewing requirement and test documentation.

Preferred Qualifications

Experience with CRM implementations or similar core operational systems. Domain expertise in call center operations, scheduling, dispatch, routing, or field service management. Background in establishing business analysis or quality assurance standards within a team. Experience with large-scale data migration and integration testing.

Hands-on QA experience across test strategy, design, execution, and maintaining regression suites. Change management or end-user training experience for system implementations.