eCommerce Fulfillment Coordinator

We are a candle company located in Kansas City, KS. Yes, our candles are made here LOCALLY! For over 70 years, Empire Candle Co. has soared above the industry standard to deliver our high-quality Tuscany candle and fragrance innovations. As a full-service manufacturer of candles, wax melts, and home fragrance accessories, we always strive to improve our customers’ experience with our dynamic range of reliable products.

Position Hours: Mon-Fri, 7:00am-3:30pm Starting Pay: $22.00 hourly Position Overview The E-Commerce Fulfillment Coordinator is responsible for accurately processing, packing, and shipping direct-to-consumer orders from the company’s e-commerce websites and marketplaces. This role manages inventory control, product preparation, shipping supplies, and returns while ensuring product quality and timely order fulfillment.

The Coordinator helps maintain efficient warehouse operations, accurate inventory records, and a positive customer experience by supporting order accuracy, minimizing product damage, and identifying opportunities for process improvement. Essential Job Functions: (include, but not limited to): Packing & Shipping: Pick and pack customer orders accurately, with care to prevent breakage in transit.

Process shipments and print labels using company shipping software. Ship orders received before the daily cutoff time on the same business day to meet marketplace ship-by deadlines. Stage completed orders in the designated area for carrier pickup. Inventory Control: Verify incoming shipments against expected quantities and record receipts in the inventory system.

Perform regular cycle counts and keep system inventory accurate. Monitor stock levels of packaged products and shipping supplies. Report SKUs below par level to the E-Commerce team for reorder. Product Prep: Receive and unpack incoming finished goods. Prepare inventory for shipment by packing each candle in an individual shipping box with a UPC label.

Keep enough assembled shipping boxes, inserts, and packing supplies on hand to meet daily order volume. Returns and Quality: Process customer returns and inspect returned products for resale or disposal. Check products for defects (labels, lids, wax, glass) before shipping, and set aside any issues. Record damaged and broken items and report recurring problems.

Other Responsibilities: Keep the work area clean, organized, and safe. Help the Marketing Coordinator pull employee orders and customer sample shipments. Recommend improvements to reduce breakage, cut supply waste, or speed up order processing. Perform other duties as assigned.

Requirements

– Education, Skills and Experiences To succeed in this job, an individual must be able to satisfactorily perform each essential job function, with or without reasonable accommodation. The requirements listed below represent the knowledge, skill, and/or ability required. High school diploma or equivalent. Knowledge and/or experience of inventory practices and standards is preferred.

Detail-oriented and highly accurate. Comfortable providing direction and working with a variety of team members as staffing needs change. Computer skills, including word processing and spreadsheet programs (Google or Microsoft). Ability to quickly learn new systems, including data reporting, shipping software, and inventory scanners and software.

Work with minimal direct supervision and be self-motivated once training is completed. Physical Requirements – Physical & Environmental Prolonged periods standing at desk and working on a computer. Ability to work in a fast-paced environment. Must be able to lift up to 20 lbs. frequently. May be required to lift up to 35 lbs.

occasionally. Position will require you to bend, sit, stand, walk, kneel, squat, reach above shoulders, utilize fine finger movements, handle objects requiring manual dexterity. May be required to stand, sit, or walk for long periods of time. Low sensitivity to a highly fragranced work environment. Position requires you to be around moving machinery.

Position will include exposure to marked changes in temperature and humidity.

WHAT WE OFFER

Benefits

Health, dental, vision, STD, Basic & Voluntary Life insurance Savings Plan: 401k Plan w/ strong employer match Work/Life Balance: PTO + seven (7) Paid Holidays Education: Tuition Reimbursement Program Health & Fitness: FREE Planet Fitness Membership Good Smells: Largely discounted Candles + FREE candle giveaways Diversity & Inclusion: We are candlemakers, who come from a broad range of backgrounds, perspectives, and life experiences.

We celebrate all dimensions of diversity and currently employee Ten (10) various nationalities, from twenty-two (22) countries. And, we smell good too! Equal Opportunity Employer Empire Candle CO., LLC provides a competitive compensation and benefits package and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associate with the job.

While this list is intended to be an accurate reflection of the current job, the Company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, work load, rush jobs, or technological developments).