Outpatient Services Coordinator

Description The Outpatient Services Coordinator reports to the Director of Outpatient Services and Chief Nursing Officer and is a hybrid clinical-and-operations role: an RN who still provides direct patient care but also coordinates staffing, scheduling, communication, and daily workflow for an outpatient department. The weekly House Supervisor shift adds an after-hours leadership responsibility from 3:00–7:00 PM (1500-1900).

Essential Functions

Clinical Responsibilities Provides direct nursing care in accordance with established standards of practice, organizational policies, and applicable regulations. Performs patient assessments, treatments, medication administration, and patient education. Documents patient care accurately, completely, and in a timely manner in the medical record.

Maintains clinical competency in all services provided within the department. Serves as a clinical resource and role model for department staff. Department Coordination Coordinates daily department operations, patient flow, and service delivery. Serves as the primary point of contact for physicians, patients, families, and collaborating departments.

Facilitates communication related to procedures, scheduling, patient needs, and care coordination. Identifies operational issues and implements appropriate solutions to promote efficient workflow and high-quality care. Assists with implementation of departmental policies, quality initiatives, regulatory compliance, and process-improvement activities.

Staffing and Administrative Responsibilities Develops, maintains, and manages employee schedules. Reviews and maintains employee timecards, payroll records, and related staffing documentation. Assists with coverage planning, staffing adjustments, and resolution of staffing gaps. Participates in the orientation, training, coaching, and ongoing support of department staff.

Supports department leadership with performance management, staff development, and operational reporting as assigned. House Supervisor Responsibilities Serves as House Supervisor one designated evening per week from 1500–1900. Provides administrative oversight and leadership for hospital operations during the assigned shift.

Assists with patient flow, staffing coordination, bed management, and operational decision-making. Serves as a resource for clinical and non-clinical staff throughout the facility. Communicates and escalates operational, staffing, safety, and patient-care concerns to appropriate leadership as needed.

Requirements

Current Registered Nurse (RN) license in the State of Illinois. Minimum of three (3) years of clinical nursing experience. Current BLS and ACLS certification. Strong interpersonal, organizational, and communication skills. Ability to prioritize multiple responsibilities in a fast-paced environment. Demonstrated leadership, problem-solving, and decision-making abilities.

Proficiency with electronic medical records and computerized scheduling systems Benefits: Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Paid Time Off Tuition Reimbursement Health Savings Account Wellness Program Employee Assistance Program